Refund Policy

If an App purchase isn't working for you, email support@axtorik.com within 14 days of your first payment for that product and we'll refund it in full, no questions asked. Because our payment provider is Paddle.com, the refund is issued by Paddle back to your original payment method and usually lands within 5–10 business days depending on your bank or card issuer.

For subscriptions, this 14-day window applies to your first payment. After that, you can cancel any time to stop future renewals, but we don't refund the unused portion of a period you've already paid for — your access simply continues until that period ends.

Games are sold through third-party storefronts (Steam, Epic Games Store, console marketplaces, etc.), so refunds are handled entirely by that storefront under its own refund policy — for example Steam's standard refund window. Axtorik doesn't process payment for Games and can't issue a refund directly; contact the storefront you purchased from.

Business Solutions engagements are scoped and priced individually. Refund and cancellation terms for that work are set out in the signed proposal or contract for your engagement, which takes precedence over this general policy.

Email support@axtorik.com with the email address you purchased under and which product it's for. You can also use the receipt link Paddle emails you at purchase, which lets you manage or cancel your subscription directly.